MOLINE, Illinois — John Deere announced on March 21 that it will enhance the capabilities of existing diagnostic tools and expand their availability.
Specifically, John Deere will make customer Service ADVISOR (a digital database of operator, diagnostic and technical manuals) available through John Deere dealerships, enabling customers to diagnose, troubleshoot, and repair their own equipment.
In 2023, the company will roll out an enhanced customer solution that includes a mobile device interface, and the ability to download secure software updates directly to embedded controllers on select John Deere equipment with 4G connections.
“John Deere is continuously innovating, developing, and bringing to market new technologies and solutions that enable our customers to be more productive, efficient, and sustainable,” said Luke Gakstatter, Senior VP Aftermarket & Customer Support. “These enhanced self-repair solutions follow that same guiding approach.”
“Customers with connectivity already receive proactive maintenance through over-the-air software updates and diagnostic code information available to their smart phone,” Gakstatter said. “The next step for us to digitize and enhance the repairability experience is to enable customers themselves to remotely download secure software updates to controllers.”
In addition, John Deere announced that coming this May it will expand its offerings by giving customers and independent repair shops in the U.S. and Canada the ability to purchase Customer Service ADVISOR directly through JohnDeereStore.com.